Refund and Returns Policy

Introduction

This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for products purchased from polvar. By making a purchase on our website, you agree to comply with this policy.

Return Eligibility

Timeframe for Returns

Items may be returned within 30 days of the original purchase date. The product must be in its original condition, unworn, unwashed, and with all tags attached.

Non-Returnable Items

The following items are not eligible for return:

• Final sale or clearance items
• Gift cards
• Personalized or custom-made products
• Items damaged due to customer misuse

Return Process

Initiating a Return

To initiate a return, please contact our customer service team at [email protected] or +1 (919) 942-7632. You will receive instructions and a return authorization number.

Shipping for Returns

Customers are responsible for return shipping costs unless the return is due to a polvar error. We recommend using a trackable shipping service and insuring the package.

Refunds

Processing Time

Refunds will be processed within 10 business days after we receive your returned item. The refund will be issued to the original payment method.

Partial Refunds

Partial refunds may be issued if the returned item shows signs of wear, damage, or is missing parts or tags.

Exchanges

Exchanges are subject to product availability. To request an exchange, follow the standard return process and specify the desired replacement item.

Damaged or Defective Items

If you receive a damaged or defective item, contact us within 7 days of delivery at [email protected]. We will arrange for a return and provide a replacement or full refund.

Contact Information

For questions about this policy or to initiate a return, please contact us:

• Email: [email protected]
• Phone: +1 (919) 942-7632
• Address: 668 Southwest Sunset Lane, Raleigh, North Carolina 27689, United States

Policy Changes

polvar reserves the right to update this Refund and Returns Policy at any time. Changes will be effective immediately upon posting to the website.